FAQ's
1. What products does THE COSMOS LOUNGER® offer?
We specialize in modern home products, including our best-selling portable coffee machines designed for convenience, style, and everyday use.
2. Do you ship internationally?
Yes, THE COSMOS LOUNGER® ships worldwide. No matter where you're located, we’ll deliver your order directly to your doorstep.
3. How long does delivery take?
Orders are processed within 24–48 hours, and delivery typically takes 14-30 business days, depending on your location.
4. Will I have to pay customs or import fees?
No. We cover all customs duties and import taxes, so you won’t be charged anything extra at delivery.
5. How do I track my order?
Once your order is processed, a tracking number will be sent to your email within 24 hours. Use the link provided in the email to monitor your shipment.
6. What if I receive a damaged or defective product?
If your item arrives damaged or defective, please contact us immediately at the-thecosmoslounger@outlook.com with your order number and photos. We’ll assist with a replacement or refund.
7. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us for full return instructions.
8. How can I contact customer service?
You can reach us at:
Email: thecosmoslounger@outlook.com
Still have questions? We’re here to help. Contact us anytime for more information or support.